Privacy Policy

Last updated: October 15, 2026

Moments Etched Inc. ("Moments Etched," "we," "our," or "us") respects your privacy.

This Privacy Policy explains what personal information we may collect when you visit momentsetched.com, purchase a product, submit artwork, request a quote, communicate with us, or otherwise use our services.

It also explains how we use and share information and the choices that may be available to you.

1. About This Policy

This Privacy Policy applies to personal information collected through:

• momentsetched.com;

• Our online store;

• Customer accounts;

• Checkout;

• Product customization;

• Artwork uploads;

• Digital proofs;

• Quote requests;

• Contact forms;

• Email communications; and

• Other Moments Etched services that reference this policy.

Certain third-party platforms or services may have their own privacy policies that apply to information they process independently.

2. Information We May Collect

The information we collect depends on how you interact with us.

Contact Information

We may collect information such as:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address; and

• Business or organization information.

Order Information

When you place an order, we may collect:

• Products ordered;

• Sizes;

• Colors;

• Quantities;

• Personalization selections;

• Artwork selections;

• Shipping preferences;

• Need-by dates;

• Order history; and

• Other information required to complete the transaction.

Customization & Artwork Information

When you create a custom product, we may receive:

• Uploaded artwork;

• Logos;

• Photographs;

• Graphics;

• Names;

• Dates;

• Initials;

• Custom wording;

• Personalization instructions;

• Gang sheets;

• Design files;

• Proof approvals; and

• Communications about the project.

Please avoid including unnecessary personal information in artwork or uploaded files.

Quote & Business Information

For custom, bulk, school, church, fundraiser, nonprofit, or business requests, we may collect:

• Organization name;

• Contact information;

• Project requirements;

• Quantities;

• Event dates;

• Tax status;

• Resale or tax-exemption documentation when applicable;

• Uploaded certificates; and

• Other information necessary to prepare or fulfill the quote.

Payment Information

Payments made through our website are processed through Shopify and applicable payment providers.

Payment processors may collect information such as:

• Payment-card details;

• Billing information;

• Payment authentication information; and

• Transaction information.

Moments Etched generally does not receive or store your complete payment-card number.

Account Information

If customer accounts are available and you create one, we may process:

• Account contact information;

• Login-related information;

• Order history;

• Saved addresses; and

• Other account preferences.

Communications

If you contact us, we may retain the information contained in your communication, including:

• Emails;

• Contact-form submissions;

• Quote requests;

• Customer-service communications;

• Order questions;

• Accessibility feedback; and

• Other correspondence.

Device & Website Information

When you use our website, we and our service providers may automatically receive information such as:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Referring pages;

• Approximate location derived from IP address;

• Website interactions;

• Session information;

• Cookie identifiers; and

• Other technical information.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;

• Create personalized products;

• Produce artwork and transfers;

• Prepare digital proofs;

• Provide quotes;

• Process payments;

• Arrange shipping and freight delivery;

• Communicate about orders;

• Provide customer support;

• Verify tax-exempt transactions;

• Prevent fraud and unauthorized transactions;

• Maintain and improve our website;

• Troubleshoot website issues;

• Improve accessibility;

• Analyze website performance;

• Maintain business and accounting records;

• Enforce our policies;

• Protect our business and customers;

• Comply with legal obligations; and

• Send marketing communications when permitted.

4. Shopify

Our online store is hosted by Shopify.

Shopify provides ecommerce infrastructure and services that help us operate the store, process transactions, manage orders, provide checkout functionality, protect against fraud, and provide other ecommerce features.

As part of providing those services, Shopify may collect and process information about your interaction with our store.

Depending on our Shopify configuration, your jurisdiction, consent choices, and the Shopify services we use, Shopify may also process information to provide services involving analytics, personalization, security, advertising, or other enhanced ecommerce functionality.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy resources.

5. Payment Providers

We use authorized payment providers to process transactions.

Payment providers process payment information according to their own security requirements and privacy practices.

We use payment information as necessary to:

• Complete purchases;

• Process refunds;

• Detect fraud;

• Resolve payment disputes; and

• Maintain transaction records.

6. Manufacturers, Suppliers & Production Partners

Some orders require us to work with third-party manufacturers, distributors, wholesalers, printers, or other production partners.

We may provide these partners with information reasonably necessary to fulfill the applicable order.

Depending on the order, this may include:

• Customer name;

• Shipping address;

• Telephone number;

• Artwork;

• Product specifications;

• Personalization information; and

• Order details.

We do not provide a production partner with more customer information than we reasonably believe is necessary for the applicable service.

7. Shipping & Freight Providers

We may share delivery information with:

• Parcel carriers;

• Freight carriers;

• Delivery providers;

• Manufacturers shipping directly to customers; and

• Shipping technology providers.

Information may include:

• Name;

• Delivery address;

• Telephone number;

• Email address;

• Order reference information; and

• Information required to arrange delivery.

Freight carriers may require additional contact information to arrange delivery appointments.

8. Artwork & Personalization Files

Artwork and other files submitted for production may be accessed by Moments Etched personnel and, when reasonably necessary, authorized production partners.

We use these files for purposes such as:

• Creating the requested product;

• Preparing proofs;

• Checking production suitability;

• Printing;

• Engraving;

• Producing transfers;

• Fulfilling reorders where appropriate; and

• Resolving production or customer-service issues.

Submitting artwork to us does not transfer ownership of the customer's intellectual property to Moments Etched.

Our Terms & Conditions contain additional artwork-authorization requirements.

9. Tax & Exemption Documents

When customers or organizations request tax-exempt treatment, we may collect certificates or other documents necessary to verify tax status.

These records may be retained as reasonably necessary to:

• Document the exemption;

• Process qualifying transactions;

• Maintain tax records; and

• Comply with applicable law.

We do not use tax-exemption documents for unrelated marketing purposes.

10. Service Providers

We may use third-party service providers to operate our business.

These providers may assist us with functions such as:

• Website hosting;

• Ecommerce;

• Payment processing;

• Fraud prevention;

• Shipping;

• Freight;

• Email;

• File storage;

• Customer communications;

• Analytics;

• Advertising;

• Website functionality;

• Product customization;

• Forms;

• Security;

• Accounting; and

• Technical support.

These providers may process personal information as necessary to perform their services.

11. Cookies & Similar Technologies

Our website and service providers may use cookies, pixels, local storage, and similar technologies.

These technologies may be used for:

• Website operation;

• Shopping-cart functionality;

• Checkout;

• Security;

• Remembering preferences;

• Analytics;

• Measuring website performance;

• Personalization; and

• Advertising where permitted.

Some technologies are necessary for the website to function.

Other technologies may be subject to consent or opt-out rights depending on your location.

Where applicable, you may be able to manage these choices using our cookie banner, privacy settings, or data-sharing opt-out tools.

12. Analytics & Advertising

We may use analytics tools to understand how visitors use our website and to improve our products, marketing, and website experience.

Depending on our configured services and your privacy choices, certain information may also be used to measure advertising effectiveness or provide more relevant advertising.

We do not sell personal information in exchange for money.

Some privacy laws define "sale," "sharing," or targeted advertising more broadly than an exchange of information for money. Where those laws apply, eligible consumers may have additional opt-out rights.

13. Your Privacy Choices

Depending on your location and our current website configuration, you may be able to control certain data uses through:

• Cookie-consent controls;

• A data-sharing opt-out page;

• Browser settings;

• Marketing unsubscribe links; and

• Other privacy controls made available through our website or Shopify.

Where required and supported by our platform, recognized browser-based privacy signals may also be processed according to applicable privacy settings.

14. Marketing Communications

If you subscribe to marketing communications, we may send information about:

• New products;

• Promotions;

• Designs;

• Services;

• Events; or

• Other Moments Etched updates.

You may unsubscribe from marketing email by using the unsubscribe link provided in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional communications necessary for an existing order, quote, account, payment, or customer-service issue.

15. How We Share Information

We may disclose personal information when reasonably necessary to:

• Fulfill an order;

• Process payment;

• Produce a product;

• Ship or deliver an order;

• Provide customer support;

• Operate our website;

• Prevent fraud;

• Maintain security;

• Obtain professional services;

• Comply with law; or

• Protect legal rights.

Recipients may include:

• Shopify;

• Payment processors;

• Manufacturers;

• Distributors;

• Production partners;

• Parcel carriers;

• Freight carriers;

• Technology providers;

• Analytics providers;

• Advertising providers where permitted;

• Accountants;

• Lawyers;

• Insurers; and

• Government or regulatory authorities when legally required.

We do not disclose customer information merely because another business would like to market to our customers.

16. Business Transfers

If Moments Etched is involved in a merger, sale, reorganization, financing, acquisition, bankruptcy, or transfer of some or all business assets, personal information may be transferred as part of that transaction where permitted by law.

Any recipient would remain subject to applicable privacy obligations.

17. Legal & Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;

• Respond to valid legal process;

• Protect customers;

• Investigate fraud;

• Protect our property or legal rights;

• Enforce our Terms & Conditions; or

• Protect the security of our website or services.

18. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.

Retention periods may vary depending on the information.

For example, we may retain information as necessary for:

• Order fulfillment;

• Reorders;

• Customer service;

• Tax and accounting records;

• Fraud prevention;

• Chargebacks;

• Warranty issues;

• Legal obligations;

• Contract enforcement; and

• Business records.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our technical capabilities.

19. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information in our control.

However, no website, electronic transmission, storage system, or online service can guarantee absolute security.

Customers should protect account credentials and contact us if they believe their account or transaction information has been compromised.

20. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights regarding personal information that can include the right to:

• Confirm whether we process your information;

• Access personal information;

• Correct inaccurate personal information;

• Request deletion;

• Obtain a portable copy of certain information;

• Opt out of certain targeted advertising;

• Opt out of certain sales or sharing of personal information;

• Restrict or object to certain processing; and

• Appeal certain privacy-request decisions where applicable.

These rights differ by jurisdiction and are not absolute.

We may need to verify your identity before completing a request.

21. Submitting a Privacy Request

To make a privacy request, contact:

support@momentsetched.com

Please state that your message concerns a Privacy Request and describe the request.

We may ask for information reasonably necessary to verify your identity and locate the relevant records.

Authorized agents may submit requests when permitted by applicable law, subject to appropriate verification.

22. Shopify Privacy Controls

Certain information is also processed by Shopify as part of Shopify's services.

Depending on the applicable service and jurisdiction, customers may have privacy choices directly through Shopify.

Shopify provides consumer privacy controls at:

privacy.shopify.com

You may also use privacy-choice tools displayed on the Moments Etched website when available.

23. Children

Our online store is intended for a general audience and is not directed specifically to children under 13.

We do not knowingly seek to collect personal information online directly from children under 13 without appropriate authorization.

If you believe a child has provided personal information to us inappropriately, contact us at support@momentsetched.com

Orders for schools, youth groups, sports teams, churches, or similar organizations do not change this policy.

Parents, guardians, schools, or authorized organization representatives should supervise information submitted on behalf of minors when appropriate.

24. International Visitors

Our business is based in the United States.

If you access our website from another country, your information may be processed in the United States or other countries in which Shopify or our service providers operate.

Privacy protections and data-processing laws may differ between countries.

Where applicable law requires specific protections for international transfers, applicable service providers may use approved contractual or other legal mechanisms.

25. Third-Party Websites

Our website may contain links to websites or services that we do not own or control.

This Privacy Policy does not govern those independent third parties.

Please review the privacy practices of third-party websites before providing information to them.

26. Accessibility & Privacy Requests

If a disability or accessibility barrier prevents you from accessing this Privacy Policy or exercising a privacy right through our standard process, contact us at:

support@momentsetched.com

We will make reasonable efforts to provide an accessible alternative.

Our Accessibility Statement is available at:

momentsetched.com/pages/accessibility

27. Changes to This Privacy Policy

We may update this Privacy Policy as our business, technology, suppliers, Shopify services, data practices, or legal obligations change.

The current version will be posted on this page with an updated revision date.

If a change is material and applicable law requires additional notice, we will provide notice as required.

28. Contact Us

Questions or concerns about privacy may be directed to:

Moments Etched Inc.
Email: support@momentsetched.com

Current additional business contact information is available through our Contact page.