Shipping policy

Shipping Policy

Last updated: October 15, 2026

Thank you for choosing Moments Etched. Because we offer custom products, ready-made merchandise, wedding stationery, DTF transfers, supplies, and production equipment, processing and shipping times vary by product.

1. Production Time vs. Shipping Time

Production time and shipping time are separate.

Production time is the time required to prepare, print, engrave, personalize, manufacture, or otherwise prepare your order.

Shipping time begins after the completed order is transferred to the applicable parcel or freight carrier.

Choosing expedited shipping does not automatically expedite production.

2. Estimated Production Times

Unless otherwise stated on a product page, quote, or order confirmation, typical production estimates may include:

Custom apparel: approximately 7 business days
Engraved and personalized products: approximately 2–4 business days
Wedding and event stationery: varies by product, quantity, and finishing requirements
DTF and UV DTF transfers/gang sheets: according to the estimate shown on the applicable product page
Business printing: varies by product, quantity, and finishing requirements
Ready-made products, blanks, and supplies: based on current inventory
Special-order equipment: based on manufacturer or distributor availability

Large orders, complex artwork, multiple decoration locations, specialty materials, proof revisions, supplier delays, and other custom requirements may require additional time.

Production generally begins only after all required payment, artwork, personalization information, product selections, and proof approvals have been received.

Production times are estimates unless Moments Etched specifically confirms a guaranteed deadline in writing.

3. Need-By Dates & Rush Orders

If your order is needed for a wedding, event, school function, church event, fundraiser, business event, or other specific date, please provide the need-by date before production begins.

We will make reasonable efforts to meet accepted deadlines, but requested dates are not guaranteed unless specifically confirmed by Moments Etched.

Rush production may be available for certain orders and may require an additional fee.

Expedited shipping does not automatically shorten production time.

4. Shipping Charges

Shipping charges may be based on:

Package size and weight
Destination
Carrier and service level
Number of packages
Product type
Freight requirements
Additional delivery services

Applicable shipping charges will normally be displayed at checkout or included in your quote.

Some products may ship directly from a manufacturer, distributor, or production partner.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please verify your:

Recipient name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Telephone number when required for delivery

Once an order has shipped, address changes may not be possible.

Additional charges caused by an incorrect customer-provided address, package intercept, storage, redelivery, or reshipment may be the customer's responsibility.

6. Tracking & Split Shipments

Tracking information will generally be provided when available.

Tracking may initially show that a shipping label has been created before the carrier physically receives or scans the package.

Orders containing multiple product types may ship separately.

For example, custom apparel, stationery, supplies, transfers, and equipment may originate from different facilities or suppliers and arrive at different times.

7. Local Pickup

Moments Etched does not offer general customer pickup from our residential production location.

Pickup or local delivery is available only when specifically arranged and confirmed by Moments Etched for a particular order, organization, event, school, or business.

8. Special-Order Equipment

Certain DTF printers, heat presses, curing systems, production equipment, accessories, and other products may be special ordered from a manufacturer or distributor.

Lead times may depend on:

Supplier inventory
Manufacturer availability
Warehouse processing
Freight scheduling
Delivery location

Estimated equipment delivery dates are not guaranteed unless specifically confirmed.

Special-order equipment is also subject to the Special-Order Equipment provisions in our Terms & Conditions and Return & Refund Policy.

9. Freight Shipping

Large or heavy equipment may ship by commercial freight carrier rather than standard parcel service.

Unless specifically included in the product listing or quote, freight delivery does not automatically include:

Inside delivery
Uncrating
Assembly
Installation
Electrical connection
Rigging
Forklift service
Movement into a building
Packaging removal

Services such as residential delivery, liftgate service, limited-access delivery, appointments, inside delivery, storage, or redelivery may result in additional charges.

Customers are responsible for making sure the delivery location can safely receive the shipment.

Inspect Freight Before Signing

Whenever reasonably possible, inspect freight shipments before signing the delivery receipt or bill of lading.

If visible damage is present:

Photograph the pallet, crate, packaging, and damaged areas.
Clearly note the damage on the carrier's paperwork before signing.
Do not sign that the shipment was received in good condition when visible damage exists.
Contact Moments Etched promptly.

Concealed damage discovered after unpacking should be photographed and reported as soon as reasonably possible.

Carrier and manufacturer claim deadlines may apply.

Failure to document visible freight damage at delivery may affect the ability to pursue a freight claim.

10. Carrier Delays

After an order has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control, including:

Weather
Carrier network delays
Holidays
Transportation disruptions
Natural disasters
Mechanical issues
Incorrect addresses
Freight scheduling
Other carrier-related events

We will make reasonable efforts to assist with shipping problems, but carrier delivery estimates are generally not guaranteed by Moments Etched.

11. Lost, Missing or Damaged Packages

If tracking shows unusual delay, a shipment appears lost, or your package arrives damaged, contact:

support@momentsetched.com

Please include your order number and any available photographs.

For damaged shipments, keep the product, shipping box, packaging materials, and shipping label until the issue has been reviewed.

If tracking shows a package as delivered but you cannot locate it, please check:

Around the delivery location
With household members or employees
With neighbors
With a front desk, mailroom, or parcel locker
With the applicable carrier

We may need to work with the carrier before determining the appropriate resolution.

12. Shipping Refunds

Original shipping charges are generally non-refundable once the applicable shipping service has been performed.

If an order must be reshipped because of an error by Moments Etched, we will cover the reasonable cost of reshipping.

Additional shipping charges caused by an incorrect customer-provided address, refused shipment, missed delivery, or customer-requested redelivery will be the customer's responsibility.

Nothing in this policy limits rights that cannot legally be waived.

13. Accessibility Assistance

If a disability or accessibility barrier prevents you from accessing shipping information, tracking an order, or completing a shipping-related request, please contact us.

We will make reasonable efforts to provide an accessible alternative.

Please review our Accessibility Statement at:

momentsetched.com/pages/accessibility

14. Contact Us

For shipping, delivery, freight, or tracking questions:

Moments Etched Inc.
support@momentsetched.com

Please include your order number when available.